Frequently Asked Questions
Everything you need to know about your Mackage experience.
What is the return policy for Mackage orders?
We offer a 15-day return policy from the date of delivery for all unworn, unwashed items with original tags and security seals intact. Please note that items marked as Final Sale are not eligible for return or exchange.
How do I determine the best size for me?
Mackage garments are designed with specific silhouettes—from slim to oversized. We recommend consulting our detailed Size Guide found on each product page or using our 'Fit Finder' tool to ensure the perfect fit based on your measurements.
Does Mackage offer a warranty on its outerwear?
Yes, Mackage products are handcrafted with the highest quality materials and are covered by a limited lifetime warranty against manufacturer defects in materials and workmanship.
How long will it take to receive my order?
Standard shipping within the US typically takes 3 to 7 business days. We also offer Express and Priority shipping options at checkout for faster delivery.
How should I clean and maintain my Mackage coat?
To preserve the quality of your garment, we recommend professional dry cleaning by a leather or down specialist only. Always refer to the specific care label located inside your jacket for detailed instructions.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make changes or cancellations. You may return the item following our return policy once it arrives.